At our store, we’re committed to providing exceptional customer service that matches the quality of our effective K-beauty solutions. As you enjoy 70% off sitewide and free global shipping this New Year, we stand by you every step of the way to ensure your shopping experience is seamless, satisfying, and tailored to your glow-up journey.
Service Commitment
We prioritize your needs and strive to deliver responsive, helpful support for all inquiries related to orders, products, shipping, returns, and more. Our goal is to resolve your concerns efficiently while helping you make the most of our New Year deals and K-beauty offerings.
Contact Channels
For any questions, requests, or assistance, please reach out to us via the form on our Contact Us page. This is our primary channel for handling customer inquiries, ensuring your message is directed to the right team for prompt follow-up.
Response Time
We aim to acknowledge all customer inquiries within 24 to 48 business hours. For urgent matters related to order processing, shipping delays, or product concerns, we will prioritize your request to provide timely updates and solutions.
Order Support
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Order Status: We provide real-time order updates via email, including confirmation, shipping notification, and tracking details. If you need further clarification on your order progress, contact us through the Contact Us form.
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Order Modifications/Cancellations: Requests to modify or cancel an order must be submitted as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped (within 1-3 business days of payment confirmation).
Product Assistance
Our team is knowledgeable about our K-beauty collection, including ingredient benefits, usage methods, and skin type suitability. If you need guidance on selecting products to address your skin concerns or enhance your New Year glow, feel free to reach out for personalized recommendations.
Shipping & Return Support
We offer free global shipping on all orders, with processing times of 1-3 business days and estimated delivery times of 6-12 business days for U.S. addresses. For shipping delays, lost packages, or return-related questions (in line with our 60-day return policy), our team will assist you in tracking shipments, initiating returns, and processing refunds (which take 5-10 business days upon return inspection).
Feedback & Improvement
We value your feedback as it helps us enhance our services and K-beauty offerings. Whether you have a suggestion, compliment, or concern, please share it through the Contact Us form—we review all feedback and use it to better serve you and our community of K-beauty lovers.
Your satisfaction is our top priority. We’re here to ensure your journey to radiant skin with our discounted K-beauty solutions is smooth, enjoyable, and worry-free this New Year.
